Biscuit-loving, fun-loving, optimistic, innovative, energetic, aspirational, tech-savvy, and eager to learn with a hearty zest for life, specifically humble, open, fearless and yet possessing a little edge to think and go out of the box;
A good listener, trustworthy, reliable, honest, accountable, collegial, well-groomed and professional;
Proactive, resourceful, detail oriented, well-organized, self-directed, and able to thrive in high-pressure situations;...
Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity)....
Formulate and implement comprehensive category strategies for OEM vendors to achieve cost efficiencies, safeguard supply continuity, and maintain top-tier quality standards in line with organizational goals.
Lead commercial discussions to secure competitive pricing structures and negotiate customized agreements with manufacturing suppliers.
Develop and execute targeted sourcing roadmaps for key equipment parts and components....