Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships to ensure customer satisfaction and retention.
Provide exceptional customer support to clients experiencing issues with InternationalBalance Transfer (GloTransfer) and Cross Border Payment (GloRemit) services.
Production Planning: Develop and execute daily and weekly production plans based on sales forecasts, inventory levels and store requirements, including production batches and baking schedules.
1–2 years of experience in FMCG, Retail, Supermarket or Key Account Modern Trade Sales is preferred; experience with major retail or bookstore chains is an added advantage.
Greet and assist customers in a friendly and professional manner, answering inquiries about products, promotions, and store policies to ensure a positive shopping experience.
Manage and execute the brand’s overall visual identity across products, outlets, marketing materials, and customer touchpoints to ensure brand consistency.
Approach supermarkets and hypermarkets to list and sell Madam Kwan’s products, including identifying suitable retail partners, preparing proposals, and conducting product presentations.
Develop and execute comprehensive digital marketing strategies across various channels including social media, search engines (SEO/SEM), email, and content marketing to drive brand awareness, lead generation, and customer acquisition for Medi Beaute.