Overall roadmap planning: unpack a broad, cross-functional initiative into specific workstreams, help teams define scope, deliverable, and schedules, and coordinate release planning across your team for multiple stakeholders
Own the product strategy and roadmap for Cruise Liners and Port Operations, prioritising customer needs and commercial opportunities while making trade-offs between the two products explicit.
Translate requirements defined by Compliance—including KYC/KYB, AML, enhanced due diligence, proof of address and regulatory remediation—into user flows, data rules and operational tools. Define applicable users, triggers, review processes and exception handling.
Facilitate the team in handling Shopee’s Cross Border e-commerce activities, including business development, operations, business intelligence, marketing, payment, warehouse and logistics. Provide corresponding product solution / support for features and live issues
Own the full product lifecycle for assigned AI products: problem discovery, opportunity sizing, solution design, build prioritisation, launch, adoption tracking, and iterative improvement — with clear accountability for measurable business outcomes.
Drive the progressive onboarding of additional agency mailboxes and hotlines onto Salesforce across ServiceSG’s contact centre operations, including implementation schedules, dependencies and operational readiness.
Strategic Vision and Leadership: Develop and articulate a compelling product vision and strategy aligned with the agency’s overall goals. Lead the product team to achieve this vision.
Support the end-to-end development of chatbot features by contributing to idea generation, prioritization, and product analysis, while helping track post-launch performance through data insights.
Product Development & Optimization: Assist in designing and improving LIVE ecosystem governance tools and strategies to enhance content quality and platform safety. Develop user education strategies to promote positive engagement and prevent violations in the livestreaming community.
End-to-end activation funnels - from application through identity verification, KYC/KYB, AML screening, risk assessment, account setup, and first value. Our core motion is B2B, with consumer use cases alongside it.
Drive community safety risk initiatives by proactively identifying emerging risks, breaking down business objectives into scalable strategy solutions, and continuously improving the health of the global content ecosystem.
Strategic Vision and Leadership: Develop and articulate a compelling product vision and strategy aligned with the agency’s overall goals. Lead the product team to achieve this vision.