Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.
Collaborate with cross-functional teams, including R&D, manufacturing, and quality assurance, to define product specifications and ensure successful product development lifecycles.
Collaborate with cross-functional teams, including R&D, manufacturing, and quality assurance, to define product specifications and ensure successful product development lifecycles.
Lead and manage the software engineering team, including task planning, technical guidance, mentoring, and performance monitoring of junior developers and engineers.