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About the Role
We are looking for a proactive and customer-focused Healthcare Service Executive to join our team. This role supports both our clinic operations and corporate healthcare services, ensuring a smooth experience for patients and corporate clients.
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Responsible for the hiring, training, development and retention of a team of rCTMAs to deliver quality administrative support to the Phase I-IV, HV trials. For FSP staff, evaluate CVs provided by the CRO and conduct “Meet&Greet” with the candidates.
Conduct regular 1:1s with up to 12 direct reports (may be a group of BeOne internal rCTMAs and FSP rCTMAs) to assess workload, provide feedback, track goals, development. For the FSP rCTMAs, ensure timely feedback to CRO Line Manager.
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Reviewing and evaluating the internal control systems, risk management processes and governance practices, in order to provide assurance to the Audit Committee, Board of Directors and Senior Management on the integrity, adequacy and effectiveness of such systems.
Executing audit assignments in accordance with the annual Audit Plan. Audit assignments may vary from internal control reviews, financial audits, operational audits due diligence reviews, consultancy work, compliance audits, investigations, site visits any other type of audit work undertaken by GIAD.
Carrying out systems review and audit tests in accordance with audit work program and responsible for maintaining proper and complete working papers and other audit documentation in accordance to GIAD procedures.
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Cost Estimation, Financial Management & Cost Control: Prepare BoQs, cost estimates, progress claims, payment certifications, and final accounts while monitoring project budgets, cost control, and financial performance to ensure cost efficiency and profitability.
Tendering & Procurement Management: Manage the tendering and procurement process, including preparation of tender documents, vendor sourcing, quotation evaluation, negotiation, and procurement of project materials/services to ensure quality, cost efficiency, and compliance with project requirements.
Site Coordination & Stakeholder Management: Coordinate with sub-contractors, suppliers, consultants, landlords, and internal cross-functional teams to monitor project progress, resolve discrepancies, and ensure alignment on timelines, deliverables, and operational requirements.
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Office Administration: Maintain records and documentation. Provide administrative support to the Director, including coordinating logistics. Manage filing, registrations, track action items and correspondence. Ensure policy compliance and support audits.
Programme Coordination: Execute CENDEF programmes (online, hybrid, physical). Manage materials, registration, and logistics. Coordinate partner liaison and participant arrangements. Set up events and manage attendance.
Content & Communications: Format, compile, and distribute CENDEF materials and communications via email, social media, and website. Coordinate with internal departments for promotional activities. Review materials for accuracy before distribution.
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Lead and drive regional business transformation initiatives, particularly SAP S/4HANA implementation projects
Establish and maintain project governance, standards, and best practices across multiple countries
Work closely with business stakeholders (Finance, Supply Chain, Operations, Sales) to ensure alignment between system capabilities and business needs
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Define and implement the Cluster Road Safety yearly roadmap, including critical initiatives like the rollout of the Blind Spot Information System (BSIS) across the EAP Cluster.
Implement and ensure the Cluster Community of Practice (COP) is effectively operational, issue monthly reports on key trends, and monitor cluster road performance and driver events.
Ensure Road Safety Events (RSE) are accurately reported and lead the Road Safety RCA reviewing committee to validate Root Cause Analyses for Serious RSEs. Oversee the creation of the Cluster Road Safety Control Tower.
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Project Delivery Governance: Oversee end to end delivery of wholesale projects (IPLC, IEPL, DIA, Dark Fiber, Cloud, Cybersecurity), ensuring timely execution and risk management.
Customer Experience Management: Own overall customer experience across key accounts, acting as escalation point for critical issues and driving proactive stakeholder engagement.
Service Operations & After Sales: Lead post delivery operations including incident management, escalations, and service recovery to ensure consistent service performance.
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