Act as the primary point of contact for key customer accounts regarding program status, delivery, quality, commercial matters, expectations, and escalations.
Build and maintain strong customer relationships while ensuring customer requirements and commitments are fulfilled.
Lead customer and internal program review meetings and provide regular updates to customers and management.
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Cross-Functional Leadership & Matrix Management: Lead matrixed cross-functional teams (Operations, Supply Chain, Quality, Engineering) to achieve milestone dates and project deliverables without direct line authority.
Customer & Commercial Management: Serve as the primary point of contact for customer accounts; track customer commitments, prevent scope creep, monitor revenue exposure, and ensure continuous alignment between customer forecasts and factory capacity.
Crisis Management & Problem Solving: Drive root-cause analysis (RCA) and resolve high-stakes yield, delivery, or quality crises under extreme time constraints while preserving strong customer relationships.
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Responsible for BIM coordination for data centre projects, including 3D modelling, clash detection, multidisciplinary coordination, and BIM documentation.
Collaborate with Design team, Architects, Clients, Consultants, Engineers and Contractors to deliver accurate and constructible BIM solutions throughout the project lifecycle.
Manage and coordinate BIM models to ensure accuracy, consistency, and proper integration across different disciplines.
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