Monitor and drive key operational KPIs related to network and last-mile performance (e.g. on-time delivery, pickup timeliness, signed rate, warehouse retention rate, inbound/outbound timeliness, parcel loss rate).
Prepare daily, weekly, and monthly performance reports; analyze root causes and conduct review sessions with regional teams.
Travel to regional branches to guide branch managers on KPI logic, calculation methods, and improvement plans to ensure target achievement.
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Filing and archiving cGMP documents as directed, ensuring that the procedures, forms and records are reviewed and revised according to schedule, performing record archival and ensuring that cGMP records are organized and retained according to record retention periods.
Ensuring that product labels are printed in accordance with approved product specifications and supporting batch record management by facilitating and coordinating the flow of batch records across different functions.
Supporting training program by liaising closely with various functions to ensure timely completion of training, and other quality-related activities such as customer audits, ensuring that records and documents required are being consolidated as a form of audit preparation process.
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Assisting the Executive/ Superior in the execution of the Quality Control functions to ensure products, test reports and batch records are in compliance with the quality requirements.
Responsible to ensure compliance of product with the quality requirements. This may include the following:-
Supervision of QCs in respective area of responsibility to ensure tests/inspections are performed efficiently according to approved test specifications, test methods, procedures, working instructions, equipment operating instruments and guidelines (where applicable).
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