To assist our registered dealer during car collection.
To verify any dealer complaint related to technical issues (Engine, transmission problem, mechanical or electrical issue) include exterior and interior parts.
Provide QC justification on any dealer complaints.
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Monitor and drive key operational KPIs related to network and last-mile performance (e.g. on-time delivery, pickup timeliness, signed rate, warehouse retention rate, inbound/outbound timeliness, parcel loss rate).
Prepare daily, weekly, and monthly performance reports; analyze root causes and conduct review sessions with regional teams.
Travel to regional branches to guide branch managers on KPI logic, calculation methods, and improvement plans to ensure target achievement.
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Assisting the Executive/ Superior in the execution of the Quality Control functions to ensure products, test reports and batch records are in compliance with the quality requirements.
Responsible to ensure compliance of product with the quality requirements. This may include the following:-
Supervision of QCs in respective area of responsibility to ensure tests/inspections are performed efficiently according to approved test specifications, test methods, procedures, working instructions, equipment operating instruments and guidelines (where applicable).
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