Own the E2E QA Process: Design, implement, and manage the end-to-end testing strategy across our entire stack (Edge Linux devices, Cloud APIs, and Web/SaaS Dashboards). Establish clear release gates and quality standards for the engineering team.
Hands-On System Testing: Execute complex integration and system tests. You will validate that when our edge AI detects an event, the data is correctly processed, securely transmitted to the cloud, and accurately reflected in the customer-facing SaaS platform.
Champion Customer Value: Test the product from a commercial and user-experience perspective. You will deeply understand our business logic to ensure that ad triggers, consumer incentives, and billing metrics function exactly as promised to our clients.
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Own the E2E QA Process: Design, implement, and manage the end-to-end testing strategy across our entire stack (Edge Linux devices, Cloud APIs, and Web/SaaS Dashboards). Establish clear release gates and quality standards for the engineering team.
Hands-On System Testing: Execute complex integration and system tests. You will validate that when our edge AI detects an event, the data is correctly processed, securely transmitted to the cloud, and accurately reflected in the customer-facing SaaS platform.
Champion Customer Value: Test the product from a commercial and user-experience perspective. You will deeply understand our business logic to ensure that ad triggers, consumer incentives, and billing metrics function exactly as promised to our clients.
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Quality assurance (QA) Executive are responsible for ensuring the quality of products and services produced by company. Responsible to oversee the manufacturing of products, involved in every stage of making a product from development and manufacturing to packaging.
Advises the QA Manager and facility management of the issues in a timely manner.
Evaluates incoming ingredients, work in process products, and finished goods.
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You are responsible to develop and execute a comprehensive ‘Customer Management and Engagement’ (CME) program to build a close network of customers, with the objectives to (1) obtain their direct, honest and constructive feedback on their interactions with CelcomDigi, (2) obtain insights into any feedback they may have of competitors, both locally and globally, (3) test out new ideas/ products/ innovative solutions in order to gauge customer acceptance and (4) build a strong, emotionally attached loyal group of customers whom will be advocates for the organization and brand.
You are to build a wide-ranging and relevant event calendar under this program to include, but not limited to, Focus Group Discussions (FGDs), Mystery Shopper programs, and Customer Week events, in order to achieve the objectives as mandated.
You will need to work very closely with other departments within Customer Experience Division and wider within CelcomDigi, to identify and prioritise topics and matters that would be best included and executed under this Customer Management and Engagement program.
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Manage quality notifications by reviewing complaints and ensuring accurate assignment to both internal and external partners for outbound and inbound shipments. Focus on optimizing the process through effective "pass-through" Quality Notifications (QNs) to enhance response efficiency and resolution.
Forward logistics-related quality notifications to the logistics department and verify their responses promptly.
Assign specific tasks to designated Warehouse personnel based on identified issues such as over-pick, over-shipment, and missing Uline labels. Ensure effective coordination and communication between logistics and warehouse teams to resolve quality issues.
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Manage quality notifications by reviewing complaints and ensuring accurate assignment to both internal and external partners for outbound and inbound shipments. Focus on optimizing the process through effective "pass-through" Quality Notifications (QNs) to enhance response efficiency and resolution.
Forward logistics-related quality notifications to the logistics department and verify their responses promptly.
Assign specific tasks to designated Warehouse personnel based on identified issues such as over-pick, over-shipment, and missing Uline labels. Ensure effective coordination and communication between logistics and warehouse teams to resolve quality issues.
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Analyze requirements, user stories, and technical specifications to create test plans and test cases.
Perform manual and/or automated testing across web, mobile, and API platforms.
Execute different types of testing, including: Functional testing, Regression testing, Integration testing, System testing, Performance & load testing and UAT support testing.
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