This position will be supporting on overall quality management and operations which inclusive of supplier quality management. Act as Management Representative for ISO9001, IATF16949 when is needed; Ensures the process for Quality Management Systems are established, implemented and maintained.
Responsible to guide technical evaluation, analysis, and related data acquisition processes to ensure quality objectives are achieved. Support to resolve customer issue and implement improvement actions on customer complaint. Ensure all the QA tests are performed as accordance to control plan and support all the necessary testing capability set up to support NPI.
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Data-Driven Insight Generation: Own the analytical workstream — independently build queries, construct dashboards, and conduct deep dives to surface insights that drive decision-making. You are expected to be hands-on with data, not just a consumer of reports.
Policy Development & Optimization: Identify gaps and inefficiencies in existing platform policies through data analysis, and develop or iterate on policies that are fair, operationally sound, and improve outcomes for users on the platform.
Project Leadership: Lead cross-functional projects from problem framing through to implementation and measurement. Align stakeholders across teams such as Strategy, Commercial, Operations, Product on problem definitions, proposed solutions, and success metrics.
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Supporting companywide continuous quality improvement towards absolute zero-defect culture.
Ensures Quality Policy & Quality Objectives and Management Review Processes are in place;
Quality System Management: Implements the performance measurements necessary to effectively evaluate organizational performance and trends in product quality, services, customer satisfaction and the cost of poor quality;
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Set up, configure, and maintain FIT test systems for HDD firmware validation
Design, execute, and document firmware test plans and test cases for HDD products across multiple drive programs (e.g., NAS, surveillance, enterprise, client drives)
Execute functional integration test plans covering drive performance, regression, error handling and stress testing of HDD firmware on various host platforms (Window, Linux, etc) across SATA/SAS/USB interfaces.
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Conduct end-to-end KYC/KYB reviews for individual/corporate customers seeking to onboard onto the MX Global platform.
Perform identity verification, beneficial ownership analysis, and risk classification in accordance with internal policies and regulatory requirements.
Review and assess supporting documentation (e.g. proof of identity, corporate registration documents, source of funds/wealth declarations).
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Handle Product Technical Complaints (PTC) for medical devices, pharmaceutical products,
Proficient in Japanese, facilitating the accurate interpretation and translation of Product Technical Complaints (PTCs) received from the respective countries.
Collaborate with internal/external stakeholders via Cross functional teams (Manufacturing
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This role supports the Chemical / Microbe business backbone by improving productivity, quality and cost efficiency in an existing market expansion environment.
The position is critical to develop in-house capability where current internal capability is insufficient, and to support SGS Malaysia’s competitiveness
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
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