Lead and continuously improve the Quality Management System (QMS) to ensure compliance with applicable standards and regulations, including ISO 9001, ISO 13485, FDA Quality Management System Regulation (QMSR), and other relevant requirements.
Perform Reliability, Maintainability and Supportability (RMS) analysis, to ensure an effective through life support capability package to support the System.
In the Cluster Delivery Organization, Business Specialists, Business Experts, Engineer Specialists, Engineers, and Product Owners work together in a team. Agile methods help employees perform their functions by enabling a fast and flexible response to changing conditions and customer needs through an iterative approach and continuous development of new solutions.
The Vice President, Customer & Product Support (C&PS) – APAC leads the regional Customer & Product Support organization across the region. The role is accountable for customer experience, aftermarket growth enablement, operational excellence, and disciplined execution of global C&PS initiatives within the region. The role reports to the APAC President, with matrix accountability to the Global C&PS VP. The position is a member of the APAC Leadership Team and Global C&PS Leadership Team.
Support daily monitoring and investigation of seller and product risk cases across SEA markets, including escalations, bad case reviews, and identification of similar/risky sellers/listings (using AI tools to help speed up investigation where relevant).
5+ years in a QA, editorial, or production role reviewing business documents, spreadsheets, and slide decks for accuracy, formatting, and consistency before external delivery
Ingestion Pipeline Ownership: Own the lifecycle development of real-time collection, cleaning, and warehousing of business logs, user behavior data, and database operational logs to guarantee pipeline stability, completeness, and low latency.