Own the service decision framework governing how every quality issue is resolved - spare part, technician visit, replacement, refund or goodwill - with the cost-to-serve ceilings and approval thresholds that let teams resolve within a mandate rather than by escalation.
Team Supervision & Workflow: Organize daily QA/QC workflows, delegate inspection tasks, monitor team productivity, and provide hands-on coaching and feedback.
Perform quality and condition checks on crates received and dispatched from the Finished Goods (FG) warehouse in accordance with established Work Instructions (WI).
Perform special process activities such as masking, unmasking, spraying, touch-up, packing, and documentation according to work instructions and customer requirements.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Minimum of 5 years of quality management or relevant operational experience in a clinical laboratory, tissue banking, cellular therapy or related field preferred.