Responsible to perform Quality Assurance checks on Customer Service Associate’s calls and Support’s emails to ensure effectively meeting Quality Assurance guidelines and deliver high quality standards to serve the existing & potential customers and agents with the objective of achieving highest level of customer satisfaction.
Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, services, complaints and order status via phone, and email.
Production Planning: Develop and execute daily and weekly production plans based on sales forecasts, inventory levels and store requirements, including production batches and baking schedules.
Diploma / Degree in Environment and Occupation Health or Certificate in Occupational Health & Safety or equivalent, recognized by the department of Safety Health (DOSH) Malaysia
Oversee and manage all phases of plumbing projects from conception to completion, ensuring adherence to project timelines, budgets, and quality standards.
Oversee all daily bakery operations, including production scheduling, inventory management, quality control, and staff supervision, to ensure efficient and high-quality output.
Manage and maintain accurate inventory records for air conditioning units and related parts across all 18 outlets, ensuring stock levels are optimized for sales and operational needs.