Responsible for handling food and beverage orders and serving guests.
Provide friendly, excellent service to all guests.
Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service.
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Serve as the first point of contact for residents, tenants, visitors, contractors, and service providers by providing professional, courteous, and efficient customer service at all times.
Greet and assist visitors, respond to enquiries, and provide accurate information regarding the building's facilities, services, policies, and procedures.
Manage visitor registration, access control, and the issuance of visitor passes in accordance with the property's security procedures, while coordinating with security personnel to ensure only authorised individuals enter the premises.
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Guest Check-In and Check Out: Welcome guests upon arrival, process their check-ins efficiently, and facilitate smooth check-outs, ensuring accuracy in billing and handling any requests or issues that may arise during the process.
Reservations Management: Handle reservations, ensuring room availability, managing cancellations and modifications, and maintaining accurate records of reservations.
Customer Service: Provide exceptional customer service by answering inquiries, addressing complaints or concerns, and assisting guests with various needs, such as recommending local attractions or restaurants, or providing additional amenities.
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