You’ll be the face of JLL—that’s why creating a welcoming yet professional image of the company is vital to your role.
As our stakeholders’ first point of contact, you should make them identify immediately that we are the kind of company they would want to do business with.
Therefore, you must demonstrate high levels of customer service and integrity, especially in handling enquiries, issues and complaints.
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You’ll be the face of JLL—that’s why creating a welcoming yet professional image of the company is vital to your role.
As our stakeholders’ first point of contact, you should make them identify immediately that we are the kind of company they would want to do business with.
Therefore, you must demonstrate high levels of customer service and integrity, especially in handling enquiries, issues and complaints.
...
Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries, and instruct visitors. They are the first point of contact for clients and customers.
The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the hotel receptionist’s attitude and behavior should reflect that at all times.
A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
Welcoming visitors: Greet and assist visitors in a professional and friendly manner.
Answering inquiries and providing information: Answer phone calls, direct inquiries, and take messages as needed. Provide information about products and services.
Providing administrative support: Manage the front desk, ensuring a clean, organized reception area, schedule appointments (if any) and perform basic administrative task such as scanning, and photocopying documents, data entry, maintains physical and digital filing systems (when needed).
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