A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives.
Perform cashiering functions in terms of product purchase by balancing cash registers.
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Ensuring outlet teams' compliance with company policies, standards, and local regulations. Regularly reviewing outlet operations to identify any deviations and working closely with the team to address and rectify them promptly;
Ensuring efficient training and a smooth process for new employee onboarding, including employee bench planning, ensuring sufficient training for outlet staff to understand company policies, procedures, and operational guidelines;
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Lead and train team members to provide a quality customer service image through enthusiastic welcome and friendly attitude.
During business hours, manage the sales floor and practice self-organizing, maintain cleanliness, cleaning up of equipment, giving clear instruction, educating and managing team members.
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To carry out day to day operations and improve outlet’s performance in term of sales revenue, cost control, customer’s awareness and staff development
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As the Sales and Product Admin, you will be responsible for providing vital support to the sales and product team in a dynamic mobile retail company. Your role will involve assisting in various aspects of sales growth, product portfolio management, and ensuring an excellent customer experience. You will work closely with cross-functional teams, assist in maintaining sales targets, coordinating product strategies, and offering essential administrative support to help achieve business objectives.
Assist team lead in setting objectives and maintaining performance records.
Foster a collaborative work environment, promoting teamwork and professional growth.
Assist in identifying market trends, customer needs, and competitor activities.
Support in coordinating promotional campaigns and sales initiatives with the marketing team.
Assist in market research and competitor analysis for product opportunities.
Aid in negotiations with vendors and suppliers regarding pricing and product availability.
Analyze operational data for trends, patterns, and improvement areas.
Assist in developing and maintaining reporting systems and dashboards.
Provide regular reports and insights to management on operational performance.
Collaborate with other departments to gather and analyze relevant data.
Conduct comprehensive analysis of market competitors to identify areas of improvement and competitive advantages.
Develop and execute a strategic plan for the assigned category, including goals, objectives, and key performance indicators.
Conduct market research to understand industry trends, customer preferences, and competitor activities within the category. Performing site and competitor visits to determine buying patterns for new outlets.
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We are seeking an eager, motivated Retail Executive/ management trainee to join our growing organization. In this position, you will be given the unique opportunity to gain the knowledge and experience required.
The ideal candidate will be open to learning new things, not afraid to take chances and have high drive and interest in learning every aspect of running this company.
