Greet customers warmly and ascertain their needs or wants, providing exceptional customer service to enhance their shopping experience.
Utilize sales techniques and strategies to present and promote products effectively, highlighting features and benefits to drive sales and achieve sales targets.
Maintain comprehensive product knowledge across all departments, staying updated on new arrivals, promotions, and product specifications to accurately inform customers and address inquiries.
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Ensure accurate stock management by updating the Goods Transfer Note (GTN) in advance, recording product issues with Stock Adjustments, and verifying quantity changes via Transfer Notes.
Follow the First In, First Out (FIFO) method for stock storage, and promptly report any issues to the Area/Assistant Area Manager.
Oversee staff scheduling, ensure completion of daily task and monitor Key Performance Indicators (KPIs), including sales targets, customer service and disciplinary actions.
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Branch Results: Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.
Maximize Transaction Performance: Aggressively drive strategies to boost team productivity and optimize results in both vehicle acquisitions and sales.
Lead with Data: Consistently track KPIs, analyze performance trends, and act on insights to improve outcomes.
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Branch Results: Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.
Maximize Transaction Performance: Aggressively drive strategies to boost team productivity and optimize results in both vehicle acquisitions and sales.
Lead with Data: Consistently track KPIs, analyze performance trends, and act on insights to improve outcomes.
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The Sales Advisor is responsible for delivering a high standard of customer service while maximizing sales through effective product handling and attractive merchandise displays. The role involves being a proactive multi-tasker who ensures customer satisfaction and implements strategies to boost sales. The Sales Advisor is expected to uphold company values and maintain a safe environment, while also being ready to perform tasks as assigned by supervisors.
Provide high standards of customer service as per M&S Way focusing on customer-centric approaches.
Ensure customers feel comfortable, welcome, and are courteously served.
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