Serve as the primary point of contact for business banking clients, addressing inquiries and resolving issues related to their accounts, transactions, and services via phone, email, and in-person.
Provide expert guidance and support on a range of business banking products, including current accounts, savings accounts, loans, and trade finance facilities, ensuring clients understand features and benefits.
Process and manage various banking transactions accurately and efficiently, such as account opening, fund transfers, cheque processing, and loan applications, adhering to all bank policies and procedures.
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Lead end-to-end retail finance risk governance, including scorecard development and validation, credit proposal assessment, portfolio delinquency governance, credit guidelines, periodic reviews and Standard Risk Cost oversight.
Drive retail finance fraud detection and monitoring, including fraud scorecard development and validation, pattern identification and ongoing enhancement of detection rules.
Support readiness for Malaysia’s Consumer Credit Act (CCA) and embed related risk governance requirements.
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