Customer Enquiries & Communication: Manage and respond to customer enquiries through WhatsApp, social media, email, phone calls and other assigned channels. Provide accurate information regarding menus, promotions, outlet information and general enquiries.
Reservations & Guest Requests: Handle reservation enquiries, confirmations, amendments and cancellations. Coordinate special requests, large group bookings and other arrangements with the respective outlets when required.
Complaints & Feedback: Receive and document customer complaints and feedback, obtain the necessary information and coordinate with Outlet Managers or the Operations Team for investigation and resolution....
Provide day-to-day administrative support to the assigned department and assist in ensuring smooth and efficient departmental operations.
Maintain proper filing, documentation, and records, ensuring all documents are accurately maintained and easily retrievable.
Maintain and update accurate records and data for various administrative transactions, including matters related to hostels, properties, vehicles, and other company assets or facilities....
Act as floor manager during assigned shifts, ensuring all Customer Service Executives are properly guided and supported throughout the shift.
Monitor real-time floor coverage and queue levels, and step in to personally handle customer enquiries whenever there are fewer agents available on the floor.
Handle inbound and outbound customer enquiries through phone calls, email, live chat and other digital channels, as needed....
Attend to the incoming calls, outgoing calls, and take messages as and when necessary. To handle incoming/outgoing mails/ couriers and correspondences. Assist in daily and general administrative tasks, documentation and etc.
Coordinate and support immigration analyst daily tasks.
Carry out responsibilities associated with the administrative task to support the Sales Department....
Menyelia Operasi Harian Memastikan operasi harian kedai berjalan lancar, termasuk prosedur buka dan tutup, penyelarasan aliran kerja, serta memberikan pengalaman yang baik kepada pelanggan sepanjang hari.
Menyambut & Melayan Pelanggan Menyambut pelanggan dengan mesra, melayan pertanyaan atau permintaan mereka, serta memberikan perkhidmatan yang sopan dan perhatian penuh.
Mengambil Pesanan & Menghidang Mengambil pesanan pelanggan dengan tepat, memproses dalam sistem, dan menghidangkan makanan, minuman, atau pencuci mulut apabila siap....
Menyelia Operasi Harian Memastikan operasi harian kedai berjalan lancar, termasuk prosedur buka dan tutup, penyelarasan aliran kerja, serta memberikan pengalaman yang baik kepada pelanggan sepanjang hari.
Menyambut & Melayan Pelanggan Menyambut pelanggan dengan mesra, melayan pertanyaan atau permintaan mereka, serta memberikan perkhidmatan yang sopan dan perhatian penuh.
Mengambil Pesanan & Menghidang Mengambil pesanan pelanggan dengan tepat, memproses dalam sistem, dan menghidangkan makanan, minuman, atau pencuci mulut apabila siap....
Menyelia Operasi Harian Memastikan operasi harian kedai berjalan lancar, termasuk prosedur buka dan tutup, penyelarasan aliran kerja, serta memberikan pengalaman yang baik kepada pelanggan sepanjang hari.
Menyambut & Melayan Pelanggan Menyambut pelanggan dengan mesra, melayan pertanyaan atau permintaan mereka, serta memberikan perkhidmatan yang sopan dan perhatian penuh.
Mengambil Pesanan & Menghidang Mengambil pesanan pelanggan dengan tepat, memproses dalam sistem, dan menghidangkan makanan, minuman, atau pencuci mulut apabila siap....