Manage, count, verify, and reconcile daily cash register sales
Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly
Perform opening and closing procedures effectively according to store policies and procedures...
Acquire working knowledge of the Woodslab slab range, covering wood species characteristics, grain movement, density, moisture behaviour and provenance across African Ebony, Japanese Sakura, Australian Eucalyptus and European Maple, and apply it in live customer conversation.
Advise showroom customers and trade partners on slab selection, table proportions, base and leg configurations, edge treatments and finish options against their stated budget, room dimensions and intended use.
Conduct structured product demonstrations at the showroom, using the slab library, finish samples and base models to move a customer from browsing to a shortlisted specification....
Liaise with Trading Representatives (TRs) to ensure smooth execution of day-to-day operations, developing a deep understanding of front-to-back processes.
Handle TR operational queries, approvals, and escalations, maintaining close coordination with Operations, Compliance, Risk, and IT.
Oversee TR incentive and KPI tracking, including performance review and bonus-payout recommendations aligned to approved frameworks....
Support the Client Partner and act as business owner for assigned accounts, managing the day-to-day activities and profitability of the portfolio.
Proactively identify new and expansion opportunities and extend existing agreements.
Partner with delivery teams to maximize renewal business, optimize the resource mix, and navigate scope changes to ensure client expectations are met....