Sales Support
Project Coordination
Customer Relationship Management (CRM)
Order Processing
Communication Skills
Time Management
Microsoft Office Suite
Customer Relationship Management
Data Entry
You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
You have good knowledge in IKEA product range, and you share this knowledge with customers and colleagues.
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Handle all new enquiries related to ESD products, packaging, and trading received through various channels, including email, the digital marketing team, telephone, WhatsApp, and other communication platforms. Respond to customer enquiries promptly and professionally.
Coordinate closely with the Marketing Department and Store/Warehouse to ensure the timely processing, preparation, and delivery of ESD products to customers.
Liaise and follow up with the Purchasing Department regarding the timely procurement and delivery of goods from both local and overseas suppliers to meet customer requirements.
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