Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Support Outdoor sales team on quotation generation, sets up appointments with potential customers.
Routing qualified opportunities to the appropriate salesperson for further development and closure.
Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.
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Manage and strengthen Client relationships across Company’s products to enhance overall customer experience, retention, and satisfaction.
Lead and support business development initiatives, including prospecting, lead follow-ups, Client engagement activities, and sales presentations, for own portfolio and in coordination with the Business Development Director.
Identify upselling and cross-selling opportunities between the Company’s products, to maximise Client value.
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Promote and market Motorola Solutions Inc. Video Security & Access Control (VS&A) products and services within the assigned territory. The negotiation and closing of sales and execution of contracts for sales is handled by Motorola Solutions head office.
Support Motorola Solutions VS&A sales activities in the assigned territory by creating, nurturing, and responding to sales opportunities for VS&A’s products and services with End Users.
Work closely with Channel Account Managers (Small Medium Business, Corporate Accounts, Enterprise), Distribution Channel Managers, Sales Engineers, Inside Sales Managers to close new opportunities.
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Assists in the attainment of established sales goals including market share objectives in prescribed territory. Conducts and implements Market Development and Field Marketing activities.
Schedules appointments and makes preplanned sales presentations to customers.
Demonstrates proper use of products to physicians. Develops customer and product focused presentation packages for sales.
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Responsible for growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, and conventions
Develop, implement, and refine sales strategies to meet organizational goals.
Conduct market research to identify trends and opportunities for growth.
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