Gather and analyze business requirements from Finance and Controlling stakeholders
Design, configure, and maintain SAP FI modules including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Bank Accounting
Configure SAP CO modules such as Cost Center Accounting, Profit Center Accounting, Internal Orders, and Product Costing
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Strong understanding of SAP Group Reporting processes, including integrations with third-party systems and cross-functional processes within SAP S/4HANA.
Good knowledge of Financial Consolidation and Close processes, including intercompany reconciliation and elimination, data monitoring and validation, as well as accounting standards such as IFRS and GAAP.
Familiarity with SAP Fiori applications and user experience concepts.
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Provides efficient and effective telephone and social media (Facebook, Lazada Chat, Email and Quick Chat) responses to customers, ensuring all internal targets and follow up are monitored and met within the agreed timeline.
Gathers and solve feedback of customer issues and concerns about products and services to optimize marketing intelligence.
Provides fulfillment of all calls to conclusion or assesses when a call requires referral or escalation to superior.
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