Translate policy intent and directions into workable system solutions on the SAP platform and propose new work processes to ensure the most effective and efficient method for implementation. Work on the enhancement and maintenance of the system and ensure its effectiveness and responsiveness in facilitating HR processes.
Have a keen sense of the User Experience (UX) for stakeholders and be able to translate these UX requirements into SAP solutions.
Work with stakeholders and consultants to develop and implement the overall change management plan for the project and ensure a smooth transition to the new HR & Payroll System.
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The Human Resource & Payroll System (HRPS) cluster works closely with the policy clusters and users of the system to translate HR policy requirements and processes into system requirements, to deliver HR services to employees effectively and efficiently.
As part of Public Service Transformation, PSD is working with various stakeholders develop, implement, and maintain a Whole-Of-Government (WOG) HR and Payroll (HRP) system which will run on SAP.
The jobholder is required to modernise and transform the delivery of HRP processes in the system, to uplift productivity and increase organisation effectiveness. This role includes include working with agencies across the Public Service, in collaboration with other PSD clusters, to conceptualise, design, develop and maintain suitable process and policy solutions for the next generation HRP system.
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Translate policy intent and directions into workable system solutions on the SAP platform and propose new work processes to ensure the most effective and efficient method for implementation. Work on the enhancement and maintenance of the system and ensure its effectiveness and responsiveness in facilitating HR processes
Have a keen sense of the User Experience (UX) for stakeholders and be able to translate these UX requirements into SAP solutions
Work with stakeholders and consultants to develop and implement the overall change management plan for the project and ensure a smooth transition to the new HR & Payroll System
...
Design and Deploy Solutions: Design and deploy HR technology solutions that meet clients' business needs, establishing key business capabilities and enabling strategic initiatives and operational improvements.
Provide Expert Consulting: Provide expert consulting services to clients, understanding their business processes and guiding them through the implementation process to ensure successful adoption of SuccessFactors solutions.
Configure and Troubleshoot: Configure, implement, and troubleshoot key SAP SuccessFactors functions, including business rules, workflows, position management, and MDF objects.
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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