System Implementation & Maintenance – Lead the deployment, configuration, integration, maintenance, and upgrades of cybersecurity technologies, including encryption and data security solutions, HSM, mobile security, CLM, identity management, authentication, and network security solutions across on-premises and cloud environments.
Post-Sales Technical Support – Provide ongoing technical support to clients after deployment, including troubleshooting, system health checks, configuration changes, upgrades, and issue resolution. Manage support cases and ensure timely resolution within agreed service levels.
Technical Troubleshooting & Incident Response – Diagnose and resolve complex technical and security issues, conduct root cause analysis, investigate security incidents, address vulnerabilities, and implement appropriate remediation measures.
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