Act as the main point of contact with the company's designated personnel to monitor contractor operational compliance, service quality, KPI performance, issue resolution, and operational improvement opportunities.
Act as the main point of contact with the company's designated personnel to monitor contractor operational compliance, service quality, KPI performance, issue resolution, and operational improvement opportunities.
Act as the main point of contact with the company's designated personnel to monitor contractor operational compliance, service quality, KPI performance, issue resolution, and operational improvement opportunities.
Act as the main point of contact with the company's designated personnel to monitor contractor operational compliance, service quality, KPI performance, issue resolution, and operational improvement opportunities.
Product & Workflow Discovery: Conduct end-to-end process discovery across internal teams to map workflows, pinpoint operational bottlenecks, and gather technical requirements for digital solutions. Maintain process documentation, runbooks, and system architecture diagrams as solutions evolve.