Project Management
Executive Support
Project Coordination
Organizational Skills
Time Management
Attention to Detail
Problem-Solving
Microsoft Office Suite
Communication
Operations Management
Client Relationship Management
Influencing
+10
Posted
18 days ago
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Handle enquiries, investigations, and cases related to employee disciplinary matters, staff grievances, and workplace counselling.
Assist the HR Manager in implementing effective disciplinary policies and procedures, including the issuance of disciplinary letters and appropriate actions for misconduct cases.
Conduct investigations and manage Domestic Inquiry (DI) processes in accordance with company policies and employment laws.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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