Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing their needs and resolving issues effectively.
Provide comprehensive product information and support to customers, ensuring they have a clear understanding of our offerings and how to best utilize them.
Troubleshoot and resolve customer complaints and concerns with empathy and efficiency, escalating complex issues to the appropriate departments when necessary.
...
Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing their needs and resolving issues effectively.
Provide comprehensive product information and support to customers, ensuring they have a clear understanding of our offerings and how to best utilize them.
Troubleshoot and resolve customer complaints and concerns with empathy and efficiency, escalating complex issues to the appropriate departments when necessary.
...
Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
...