Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
Effectively troubleshoot and resolve customer issues, demonstrating strong problem-solving skills and a patient, empathetic approach.
Proactively identify opportunities to enhance the customer experience and escalate complex issues to the appropriate departments when necessary.
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Candidates should possess strong Troubleshooting and Technical Support skills to diagnose issues, resolve faults, and assist customers effectively.
Candidates should possess solid Field Service experience, including on-site visits, equipment handling, and safe work practices in industrial or oil and gas environments.
Candidates should possess Maintenance & Repair skills to perform preventive maintenance, corrective repairs, and equipment upgrades in line with manufacturer standards.
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Perform servicing, maintenance, troubleshooting, testing, and commissioning of mechanical equipment and company products (including TG, Oil Room Equipment, and Dynamic Balancing).
Carry out installation, dismantling, repair, and reconditioning of machinery for palm oil and general industrial applications.
Provide technical support to customers and internal teams, ensuring timely resolution of service issues.
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Lead the Electrical Maintenance teams in providing a reactive and proactive, maintenance service on all operations equipment, (Electrical).
Responsible for the planned scheduling creation (Work Orders) from Onkey (maintenance planning program) and overseeing the completion of work carried out.
This position reports to the Manager Electrical.
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Provide visible and decisive maritime technical and leadership accountability across all marine operations, ensuring full compliance with the Maritime Process Model, SEAM Standard, and Transport Manual – Maritime Safety requirements.
Deliver safe, reliable, and competitive marine solutions that enable business outcomes while managing complex operational, HSSE, financial, and reputational risks.
Exercise strong governance and assurance leadership through timely execution of Maritime Business Reviews (LOA1, LOA2 and LOA3), regulatory engagements, audits, and effective closure of actions.
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Install, repair, adjust, and maintain small electric or pneumatic control systems used for building. This includes heating, ventilation, air conditioning, and refrigeration systems and equipment.
Conduct ongoing maintenance on building HVAC equipment to ensure proper operation of equipment and compliance with all applicable codes, regulations, and work safety.
Troubleshoot equipment failures and determine best course of action for equipment modifications.
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