Lead, plan, and collaborate with distributors in assigned regions and relevant departments to ensure after-sales market readiness, including technical training, warranty, spare parts (including special tools), service operations, network facilities, and Corporate Identity (CI) implementation, according to schedule.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Implement, monitor, and continuously improve contract management plans, ensuring all contractual obligations, milestones, and deliverables are effectively managed and updated.
Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
To identify new sales opportunities, develop strategies & tactical plan to create competition edge. (eg Bundling offer and custom make proposal for breakthrough)
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;