Customer Enquiries & Communication: Manage and respond to customer enquiries through WhatsApp, social media, email and phone calls. Provide accurate information regarding menus, promotions, outlet information and general enquiries.
Lead, plan, and collaborate with distributors in assigned regions and relevant departments to ensure after-sales market readiness, including technical training, warranty, spare parts (including special tools), service operations, network facilities, and Corporate Identity (CI) implementation, according to schedule.