Respond to inquiries: Handle customer questions and requests promptly and professionally through various channels such as phone, email, social media, and live chat.
Provide product support: Deliver accurate and detailed information about our products and services to help customers make informed decisions.
Resolve issues: Address and resolve complaints in a timely and empathetic manner, ensuring a positive customer experience.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Diploma or Bachelor's Degree in any field. Candidates with SPM qualifications may also be considered if they have relevant customer service and training experience with a proven track record of delivering effective learning programmes.
Prepare, compile, sort and maintain service-related documents such as Service Reports, Job Sheets/Job Orders, Delivery Orders, Purchase Orders, quotations and other supporting documents.
Maintain proper and systematic physical and electronic filing systems.
Check documents received from Service Technicians and other personnel to ensure information and supporting documents are complete.
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