To identify new sales opportunities, develop strategies & tactical plan to create competition edge. (eg Bundling offer and custom make proposal for breakthrough)
To gather market intelligence and support SWOT analysis & development (eg Competitor / useful recipe, Food Trend & etc)
To ice break & maintain good rapport with external stakeholders to ensure brand loyalty and business sustainability. (eg Exe Chef, Pastry Chef, F&B Manager, R&D Manager & etc)
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Bertanggungjawab mematuhi semua arahan, polisi dan Prosedur Operasi Standard (SOP) yang telah ditetapkan oleh syarikat.
Bertanggungjawab memantau dan mengagihkan tugasan FLM dalam tempoh 10 minit selepas waktu muat turun (Download Time) di dalam sistem Skywalker (Seluruh Malaysia).
Bertanggungjawab membuat susulan terhadap semua tugasan FLM dalam tempoh Perjanjian Tahap Perkhidmatan (SLA) yang telah ditetapkan mengikut perjanjian bersama pihak bank (Seluruh Malaysia).
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Lead the end-to-end planning and delivery of consumer-facing GTM campaigns for PayLater by Grab, consumer cash loans, and GrabPay.
Translate consumer segment growth targets into actionable promotional strategies, channel messaging, media plans, and project milestones.
Coordinate cross-functional delivery across internal teams (Consumer CRM, In-App Growth, Performance Marketing, PR, and Legal) and creative/media agencies.
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SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
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Grow SSG IDG services penetration in priority Malaysia Public Sector accounts across DaaS, DWS, managed endpoint, lifecycle, sustainability, and workplace transformation offerings.
Identify customer business challenges and position services-led solutions that improve employee experience, device lifecycle efficiency, operational resilience, compliance, and sustainability outcomes.
Build account plans, create qualified pipeline, increase IDG services attach, and drive recurring or outcome-based opportunities across Public Sector customers.
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Identify new sales opportunities across assigned territories and develop competitive strategies and tactical plans, including bundled offers and customized proposals, to strengthen market position
Gather market intelligence and contribute to Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis by tracking competitor activities, food trends, and relevant industry developments
Build and maintain strong relationships with key external stakeholders including Executive Chefs, Pastry Chefs, Food and Beverage (F&B) Managers, and Research and Development (R&D) Managers to drive brand loyalty and business sustainability
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If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
...
Lead the end-to-end planning and delivery of consumer-facing GTM campaigns for PayLater by Grab, consumer cash loans, and GrabPay.
Translate consumer segment growth targets into actionable promotional strategies, channel messaging, media plans, and project milestones.
Coordinate cross-functional delivery across internal teams (Consumer CRM, In-App Growth, Performance Marketing, PR, and Legal) and creative/media agencies.
...
SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
...
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Secures that every request is being logged and maintained in a case management tool to track volumes and Service Level Agreements (SLAs).
Works per guidelines and instructions to meet set SLAs and quality targets.
Maintain reminders and notifications to the Center of Expertise Unit HR, Employees, or Managers as specified in the working instructions – strong follow-up practice is important.
...
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.