AIXTRON, world's leading manufacturer of MOCVD equipment (Headquarter: Herzogenrath, Germany). Founded in 1983, AIXTRON SE, a leading provider of deposition equipment to the semiconductor industry, provides customers worldwide with state-of-the-art technology to build advance components for electonic and opto-electronic applications based on compound or organic semidonductor materials. Such components are used in LED applications, display technologies, data storage, data transmission, energy management and conversion, communcaiton, signaling and lighting as well as a range of other leading-edge technologies.
Greet all guests with a genuine smile, warm welcome, and attentive service upon arrival, and bid farewell to departing guests with courtesy and appreciation whenever possible.
Coordinate efficiently with Concierge, Housekeeping, and other relevant departments to fulfill guest requests.
Promote and upsell rooms, hotel facilities, and services to maximise guest experience and revenue.
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Supervise and support all types of general administration work to ensure the smooth running of company operations, including but not limited to Travel management, Facilities management, Canteen management, laundry management, Fleet management, cleaning and housekeeping management, Postage and courier services, License and insurance renewal, Reception and telephone operations, Office stationery and administrative supplies.
Ensure all administrative services are delivered efficiently and effectively in accordance with company policies and procedures.
Plan, develop, and initiate various programs and activities to enhance services provided to associates and internal departments.
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Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
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Serves clients in accordance with our Service Level Group specific guidelines.
Advises clients on the whole product range, the stock situation, possibilities of various products, product applications, novelties etc.
Handles the process of all inbound orders, ensures accurate data input and proactively informs clients about delivery dates / changes and takes action on deviations.
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