Oversee and supervise day-to-day processes supporting the cash processing for Depository Operations and Investor Services, cash & security tracking, breaks management and investigation of cash across a range of Private Equity & Real Estate Solutions structures, including input and validation of manual cash entries and presentation of metrics and control data.
Ensure essential checks are complete and any outstanding items are recorded and cleared.
Adhere to key service level agreements and support coaching to junior team members (COO, SCOO and intern).
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Accurate and timely input and validation of manual entries to cash and transaction reconciliation logs, collation of investment/divestment papers, and presentation metrics and control data.
Ensure essential checks are complete and any outstanding items are recorded and cleared.
Respond to all queries and in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework.
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Accurate and timely execution of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across a range of Private Capital Services structures.
Ensure tolerance checks are complete and any outstanding items are investigated and cleared.
Perform quality checks or second level validation on output from the team.
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Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with needed items. Support banquet and buffet by transporting and ensuring adequate stock. Return cleaned items to proper locations. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces. Perform other reasonable job duties as requested by Supervisors.
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Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.