provide excellent and efficient service to our passengers at Check in and at other customer service touch points in accordance to company standard and procedures.
To perform departure and arrival processes at gate / MLO in accordance with carrier and company standards and procedures.
Punctual and ensure that the counter / gate lounge is opened and manned according to standard procedures.
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Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
Responsible as relief in absent of Service & Operations Manager (SOM).
Responsible as Chief Cashier/Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
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