Leads RMA operations for equipments such as UPS, PDUs and batteries, and ensuring timely processing, proper troubleshooting, coordinated repairs if required, and quality assurance to deliver dependable customer support and system reliability
Manage end-to-end RMA processes, including receiving, logging, tracking, and dispatching returned equipment back to ASP warehouse
Work closely with ASP on managing RMA cases and technical issues
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Really‼Really‼Fresh Graduates are welcome to apply!If you have Customer Service experience, don't miss this opportunity!
Job DetailsEducation: SPM or above
Fresh Graduates are welcomeCustomer Service / Call Centre experience is an advantageLanguage: M@ndar1n + EnglishWorking Hours: Rotational ShiftJob Scope: Handle customer enquiries related to hotel bookings, reservations, payments and travel-related issue
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Support the preparation of management accounts, financial results, financial reporting, forecasts for the entities ensuring revenue, expenses and Balance Sheet items are appropriately captured.
Support the audit process, including providing guidance support for the audit of the company, and all related statutory financial reports.
Perform month-end closing and complete the monthly and yearly close process within the timelines provided.
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Customer Excellence: Act as the primary liaison between customers, Sales, Production, and Logistics to deliver best-in-class service and resolve shipment issues promptly.
Order & Shipping Fulfillment: Process orders, manage quotations, and coordinate directly with shipping lines, carriers, and forwarders to ensure accurate cargo tracking and documentation.
Priority & Route Optimization: Adjust schedules and optimize routing to minimize fulfillment costs while achieving top On-Time In-Full (OTIF) delivery.
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The hotel will offer a range of facilities including an all-day dining restaurant, bars, a swimming pool, fitness center, one ballroom, and three meeting rooms, with a total event space of 965 sqm.
The hotel will offer a range of facilities including an all-day dining restaurant, bars, a swimming pool, fitness center, one ballroom, and three meeting rooms, with a total event space of 965 sqm.
Take full ownership of the assigned portfolio of service agreements (e.g., Remote Services, Inspection, and Maintenance), ensuring delivery excellence and high customer satisfaction
Develop and lead a regional support structure, including quotation management, contract delivery, and back-office operations
Act as the primary point of contact for all contractual service matters, ensuring timely and effective execution aligned with customer expectations
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Drive continuous improvements in customer service workflows and operational processes to enhance service quality and customer satisfaction.
Manage a portfolio of key accounts and export customers, ensuring excellent day-to-day account support.
Coordinate the complete order fulfilment process, including preparing quotations, processing sales orders, delivery orders, and invoices with accuracy and efficiency.
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The hotel will offer a range of facilities including an all-day dining restaurant, bars, a swimming pool, fitness center, one ballroom, and three meeting rooms, with a total event space of 965 sqm.