Oversee the daily operations of the customer service center, including workforce scheduling, shift planning, and resource allocation to ensure operational efficiency and achievement of Service Level Agreements (SLAs).
Client Portfolio Management: Oversee the retention, development, and growth of HORECA and corporate clients, ensuring ongoing satisfaction and business expansion.
Procurement Leadership: Lead the end-to-end preparation, structuring, and issuance of Requests for Information (RFI) and Requests for Quotation (RFQ) to source regional service providers, repair centers, and logistics partners.
Manage and coach hotline staff to provide clear, timely responses and consistent follow-up to end users on issues involving Habitap’s mobile apps, web portals and access control hardware.
Manage and coach hotline staff to provide clear, timely responses and consistent follow-up to end users on issues involving Habitap’s mobile apps, web portals and access control hardware.
Oversee the day-to-day operation, maintenance, reliability, and availability of diesel generator systems supporting mission-critical data center operations.
Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
Leading field service operations across Malaysia by managing day-to-day service delivery, including preventive and corrective maintenance, emergency response, modernization support, and technical services while ensuring safety, quality, efficiency, and customer responsiveness.