Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success, drawing on both the strategic and technical roles within Impact to deliver on outcomes for the customer.
Grow the Post-Sales Business: Work as an impeccable collaborator, driving the expansion of our largest customer ServiceNow footprint through our premium paid Impact Total, Guided Plus and Expert Services offerings.
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Design innovative IRM solutions leveraging ServiceNow's Risk Management, Policy & Compliance, Audit Management, Vendor Risk Management, and Business Continuity Management capabilities to address complex customer challenges.
Review customer risk architectures, governance frameworks, and design process and system integrations to ServiceNow IRM — mapping regulatory requirements (SOX, GDPR, ISO 31000, COSO, NIST RMF) to platform capabilities.
Respond to customer questions, including RFPs/RFIs relating to ServiceNow IRM, compliance automation, and enterprise risk transformation.
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Lead high-performing pre-sales team in supporting partner-led opportunities with technical discovery, proof-of-concepts, architectural validation, and competitive positioning that accelerates deal closure and expands NNACV
Drive executive briefings, and solution workshops that convert technical capabilities into qualified pipeline and strategic customer engagements
Deploy team strategically across high-value opportunities, balancing immediate deal support with long-term partner capability building to maximize business impact
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Territory planning and execution:Â Own and develop a structured territory execution plan across assigned non-named accounts. Prioritise accounts by industry, whitespace, and partner coverage. Build and maintain a healthy pipeline to meet and exceed quarterly and annual new business targets.
Partner-led sales motion:Â Collaborate with the Partner Manager Group to identify and select the right partners for your territory by country, industry focus, and solution capability. Co-develop joint account plans and co-selling motions with selected partners to drive pipeline creation and deal progression.
Demand generation with partners: Partner with the Partner Marketing Group to design and execute joint demand generation campaigns, including field events, roundtables, digital campaigns, and prospecting activities; targeted at your assigned account portfolio.
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We are looking for an experienced ServiceNow Developer to join our team and lead development, automation, integrations, and platform enhancement initiatives.
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