Troubleshoot and resolve end-user issues spanning hardware, software, applications, network. Log all cases in the ticket management system and provide timely status updates through resolution.
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Serve as the primary point of contact for day-to-day operational matters and critical issues, ensuring key concerns are addressed before tasks are assigned to the team.
Responsible for smooth Ramp and Baggage Services activities for flight arrivals and departures according to standard operating procedures of Ground Operations Manual, Ground Handling Notices, Ramp Services Manual and Service Level Agreement (SLA) to ensure operation excellence (On time performance, zero short-shipment).
Implements, maintains, and reviews payroll processing to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions.
Responsible to lead the Customer Service team for the smooth and efficient management of all services. This includes compliance to local and regulatory requirements, plan and implement schedules to monitor team’s efficiency. Train and coach team members, conduct briefing sessions for the sales team when required
Serve as the primary point of contact for client inquiries, managing and resolving requests via email and live chat with a high standard of professionalism.
Lead and manage the service team responsible for calibration, maintenance, and repair of metrology instruments, mainly Coordinate Measuring Machine (CMM), Vision/Multisensor Measuring System, Portable Measuring Arm, Laser Tracker and etc.
Develop and implement corporate strategies, policies, procedures, and governance frameworks to ensure operational effectiveness, compliance, and continuous business improvement.
Support the Pay Services team in preparing and validating payroll inputs, ensuring data is complete, accurate and submitted within established timelines.
Respond promptly to employee questions on HR policies, payroll, leave, benefits, and workforce systems using ticket management platforms, chat, and telephony
Support the Pay Services team in preparing and validating payroll inputs, ensuring data is complete, accurate and submitted within established timelines.
Provide governance & monitoring on Group Operations strategy execution to deliver Group-wide optimized Policy Owner Servicing (POS or “Service”) processes as part of Service Excellence Team
Generate and maintain Services revenue opportunities with strategically important SME and Commercial issuers, acquirers and ecosystem participants across Malaysia, Thailand and Singapore
The vision statement for Global Chief Operating Office (GCOO) Transformation Services is “To be the Group’s primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC”. GCOO change teams are at the center of the bank, working between Lines of Businesses and Functions on the highest profile programme from Strategy & design to delivery and change adoption.
Perform detailed content review across multiple digital channels to ensure accuracy compliance and consistency with internal quality guidelines and client expectations