System & Media Scheduling: Schedule and monitor clients' airtime bookings, key in sales orders, issue contract confirmations, cross-check broadcast logs, and prepare revenue reports.
Provide real time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationships with Digibank customers in Singapore
The Customer Sales Support Junior Executive provides daily administrative and operational support to the Sales and Customer Service teams, ensuring customer orders, invoices, and enquiries are handled accurately and efficiently.