Perform routine maintenance and mechanical repairs on Proton vehicles in accordance with the company’s Standard Operating Procedures (SOPs).
Carry out basic automotive servicing tasks, including oil changes, fluid level inspections, tyre rotations, brake pad replacements, wheel bearing servicing, sensor replacements, and other related maintenance work.
Utilise diagnostic tools and equipment to accurately identify, troubleshoot, and resolve vehicle issues.
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Leads RMA operations for equipments such as UPS, PDUs and batteries, and ensuring timely processing, proper troubleshooting, coordinated repairs if required, and quality assurance to deliver dependable customer support and system reliability
Manage end-to-end RMA processes, including receiving, logging, tracking, and dispatching returned equipment back to ASP warehouse
Work closely with ASP on managing RMA cases and technical issues
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Deliver exceptional customer support by responding to inquiries, resolving issues promptly, and ensuring a positive customer experience across all communication channels.
Act as the primary point of contact for customers, maintaining high service standards, building customer loyalty, and supporting the achievement of business service and satisfaction goals.
Process and manage customer sales orders accurately and timely from order receipt through to delivery and invoicing, ensuring compliance with company procedures.
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You will be driving and implementing of the BU Service strategy at the local level, in line with global and regional initiatives, responsible for establishing the PGSV model and governance within the country, report progress on implementation of strategy back to the HUB/BU, part of the local extended Country Management team, representing consolidated Service overview at Country level, may have oversights of other smaller countries, strong drive for Service business Growth in own Country (Sales and Revenues), including new Segments and Customers and proactively propose Hub Mgmt. Strategic Growth initiatives to develop in own Country.
You will proactively own HSE performance and improvement actions, drive, implement, report and monitor performance targets as part of the local unit P&L, run the day-to-day Service business to ensure profitability, growth, and improvement on productivity, implement agreed delivery and performance standards to ensure consistency in quality and customer satisfaction, implementation of market analysis based on tools and processes directed by the Business Unit, Business Unit Installed Base (IB) Management tools at local level and ensure compliance with BU mandated account management/ sales platforms at local level.
You will be identifying and managing the marketing and sales investment required to increase IB and market penetration and building customer awareness of the PGSV model, where possible, drive Growth also in non-own IB and drive improvements in customer satisfaction at country level.
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Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.
Liaises with the Kitchen and Beverage Department on daily operations and quality control.
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Design and implement standardized finance processes, policies, and internal controls across all supported entities.
Lead transition activities, including process migration from local finance teams into the shared services environment.
Develop and implement Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and reporting dashboards to measure service delivery performance.
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