Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Menjalankan pengisian semula, pembersihan, dan penyelenggaraan asas mesin layan diri mengikut jadual dan laluan servis yang ditetapkan.
Memastikan prestasi mesin, tahap kebersihan, serta kualiti produk sentiasa mematuhi piawaian syarikat.
Mengenal pasti dan melaporkan sebarang kerosakan, masalah teknikal, atau kehilangan komponen kepada Penyelia Kawasan atau pasukan Teknikal dengan segera.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Handling all inbound calls and emails pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
To exceed customers' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
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Handling all inbound calls and emails pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
To exceed customers' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
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Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).
Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution
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Grow your career with usYou are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.Responsibilities:
Disclaimer:When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws.Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience.Thank you for considering a career with RGE.
You will effectively monitor and control project progress and efficient resource utilization, project financials, oversee project invoicing status, cost, expense and cash flow, ensure that financial reporting is up to date, all the project related documents are stored according to Hitachi Energy policies, present in project/service agreement/warranty reviews and identify, qualify, quantify and manage risk, and ensure that all opportunities are identified and pursued.
You will capture, analyse and share lessons learned throughout the project, ensure that the project is formally closed out, as contractually agreed, drive the formal acceptance of the project, contract close-out and its acknowledgement by the customer.
You will ensure that the project consistently applies contract and claim management, in accordance with Hitachi Energy policies and contractual agreements, coordinate with Supply Chain Management, successfully procure required services, materials and equipment for the project from external and internal suppliers.
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Monitor and work with the supplier to guarantee, PO acknowledgement, control Past Due POs and on-time delivery for orders in scope.
On demand teams manage changes or expediting needed based on ESM tickets received.
Escalate to relevant stakeholders the suppliers not compliant with process and follow up if the necessary actions are taken for orders in this scope to move them to the next Leg of the Supply process.
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Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
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Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
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Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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