Service Delivery : Utilizing ticketing system for incoming requests and issues. Support end users and requesters on system related questions, trainings, providing consultancy services on existing functionalities of the system
Liaison for process/ system changes (enhancement requests). Ensure proper usage of Repository tool, and manage Contract record maintenance and ensure compliance to audit requirements, coordinate /participate in the audit process as per SOP
Repository tool, Support project related activities (contract migration activity, system deployment, cleansing exercise, liaise and train business stakeholders) Onboard suppliers to the vendor management tool
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Drive Financial & Policy Compliance: Assess employee expense submissions in a timely, accurate manner against established corporate policies and regulatory frameworks
Document & Audit Operations: Maintain clear, thorough audit records of compliance assessment results within our expense management systems
Resolve & Escalate Issues: Identify non-compliant trends, recommend actionable resolution plans, and escalate complex findings to regional and affiliate leadership
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Customer recovery and problem resolution, with a focus on customer listening, empathy, and meaningful resolution that inspires customer loyalty. Drive positive results for customer & partner experience and customer retention
Drive customer recovery across all products, services, and customer support scenarios such as M365, Azure, Windows, networking etc., Specialization may occur based on expertise and business need.
Advocate for the best resolution possible for the customer while balancing Microsoft policy and interests through exception management.
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Customer recovery and problem resolution, with a focus on customer listening, empathy, and meaningful resolution that inspires customer loyalty. Drive positive results for customer & partner experience and customer retention
Drive customer recovery across all products, services, and customer support scenarios such as M365, Azure, Windows, networking etc., Specialization may occur based on expertise and business need.
Advocate for the best resolution possible for the customer while balancing Microsoft policy and interests through exception management.
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We are looking for a dedicated, ambitious, and self-driven individual who will work closely with customers and foster strong relationships with them.
This role serves as the primary coordinator, working with our Customer Service Support engineers and our customers to manage complex technical reactive support to resolution and provide insights into operational health opportunities for a designated portfolio of accounts. The objective of this role is to be the Customer Advocate and facilitate the resolution of reactive issues through the following key activities:
Ensure compliance of the regional/country complaint handling process for all Alcon products, including intake, follow up and triage for reports of quality/technical complaints and Adverse Events incompliance with local and international regulations, guidelines and applicable directives.
Receive initial complaint from any source (ECPs, patients, internal Alcon personnel) and assure all information/ data is accurately captured at pint of contact
Maintain an understanding of information or date required to be collected of technical and AE complaints to assure compliance with regulations and directives
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