Ensure timely and accurate processing of AP Helpdesk inquiries within the agreed upon service level agreement.
Record inquiries and assign internally created tickets to the appropriate team member.
Research inquiries. Communicate with vendors, internal customers or AP team members as required to ensure accurate resolution and closure of tickets.
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Manage and oversee a designated portfolio of customer accounts on a daily basis.
Serve as the primary point of contact for collections, credit management, order management, dispute resolution, funding activities, and customer inquiries.
Monitor account performance and maintain accurate account records.
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Invoice & Payment Processing – Handle receipt, verification, and processing of PO/non-PO invoices, prepayments, and intercompany transactions while ensuring timely and accurate payments
Reconciliation & Closing – Perform supplier and balance sheet reconciliations, clear aged items, and execute month-end closing activities including accruals and reporting
Query & Issue Resolution – Manage internal and external queries, investigate payment issues, and collaborate with relevant teams to resolve system or process-related problems
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You are responsible in processing Account receivable, treasury and inter-company task as per Service level Agreement
You process all cash application and remittance reconciliation for assigned countries accurately and within specific timescales. Then, you also prepare regularly the details of unallocated and unidentified receipts for key individuals further actions
You perform and responsible for credit analysis on customer according to company credit policy and procedures. Also, reviewing credit risk for new and existing customers by carry out credit assessment and make credit limit recommendation
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Responsible for assessing compliance of employee expense claims in a timely and accurate manner, against the Company’s Policies*, Procedures and External regulatory requirements
Participate in compliance programs, projects and other ad-hoc tasks assigned by Line Manager/Global Lead
Clearly documents all compliance assessment (i.e. assessment results) activities in concur during claim processing
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Service Delivery : Utilizing ticketing system for incoming requests and issues. Support end users and requesters on system related questions, trainings, providing consultancy services on existing functionalities of the system
Liaison for process/ system changes (enhancement requests). Ensure proper usage of Repository tool, and manage Contract record maintenance and ensure compliance to audit requirements, coordinate /participate in the audit process as per SOP
Repository tool, Support project related activities (contract migration activity, system deployment, cleansing exercise, liaise and train business stakeholders) Onboard suppliers to the vendor management tool
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Develop and execute the tax compliance adoption and stakeholder management strategy for KPMG member firms to leverage KDN solutions directed at the Korean client delivery
Review of corporate tax returns across multiple jurisdictions in the ASPAC region with focus on Korea as country focal point.
Build strong relationship with clients, manage pull through opportunities, and ensure the overall client experience is always top quality
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Drive Financial & Policy Compliance: Assess employee expense submissions in a timely, accurate manner against established corporate policies and regulatory frameworks
Document & Audit Operations: Maintain clear, thorough audit records of compliance assessment results within our expense management systems
Resolve & Escalate Issues: Identify non-compliant trends, recommend actionable resolution plans, and escalate complex findings to regional and affiliate leadership
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Execute the day-to-day activities according to the highest standards of financial control, compliance and best practice. Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process
Follow the instructions of the Managers regarding the daily work coordination
Develop knowledge and capability to raise competence to expected levels to meet current and future business needs
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