Support daily IT MFG systems related tickets – Windows Server 2012 / 2016 / 2019 issues, Service Pack upgrade, Security Patching, MFG application rollout, File Server Management, RedHat Linux administration, IIS management, SQLserver, healthcheck and monitoring, level 1 IT end user support on clients, application, network and services, and other tasks requested by Site IT Supervisor.
To manage site helpdesk operations, provide technical guidance, deliver helpdesk efficiency report, and other tasks requested by Site IT Supervisor
Perform administrative functions for all IT Manufacturing and APAC IT, including coordination and communication. Maintain documentation, organize meetings and events, and ensure confidentiality and compliance according to Policy
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Develop and execute annual customer business plans to achieve sales, profitability, and market share targets.
Developing and executing sales strategies (inclusive of pricing and promotions) to drive profitable sales volumes and revenue growth
Manage strategic Mass Modern Trade customers and assigned key accounts, develop new accounts for Mass Modern Trade as well as Branded Retail channel.
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Understand and interpret EU-HS codes, import/export regulations, CE marking, REACH, RoHS, and other EU specific standards.
Proactively identify compliance risks and implement preventive solutions.
Maintain up to date knowledge of EU testing standards, regulatory specifications, and approval requirements for major product categories (Household, Medical, Appliances, Floor Cleaning, Toys, Packaging, etc.).
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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Migration Strategy Execution: Lead the design and execution of comprehensive data migration frameworks, policies, and processes to smoothly transition legacy data into the new ERP environment
Advanced Governance & Compliance: Design, implement, and maintain advanced enterprise-level data governance frameworks that scale across the organization, ensuring robust data compliance practices
Complex Problem Solving: Tackle highly complex data migration anomalies and discrepancies, performing root-cause analysis to protect the integrity of corporate data
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Architect Scalable Networks: Lead the end-to-end design and deployment of "first-time-right" network solutions, specifically focusing on Spine-Leaf topologies and L2/L3 fabrics
Drive Technical Leadership: Act as a Solution Architect for large initiatives, managing resource estimation, dependencies, and risk mitigation across technical teams
Implement Network as Code: Modernize operations by developing and maintaining Arista AVD, Ansible, and CI/CD pipelines to ensure scalable, repeatable deployments
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Resolve day-to-day tickets globally via Workday and Service Now, ensuring timely updates and system accuracy.
Act as first point of contact for questions from Alcon associates and managers
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data
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Responsible for all aspect of accounts/financial related activities including accounting, financial reports and analysis, auditing, taxation and budgeting for the Company.
Responsible for all fiscal reporting activities to all the government authorities and agencies.
Responsible for the preparation of monthly reports, financial statements and cash flows forecast and projections for Management
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Follow up and engage with inbound leads received through the Company's website, marketing campaigns, enquiries and other channels, with the aim of converting leads into sales opportunities.
Proactively reach out to prospects through cold calls, email, LinkedIn and other online channels to build conversations and support sales opportunities.
Qualify leads by understanding the prospect's business, needs, challenges, budget, timeline and suitability for the Company's services.
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Engage directly with customers through interactive, face-to-face marketing campaigns that build strong relationships, increase brand awareness, and drive sales.
Learn effective communication, presentation, and marketing strategies.