You should have availability to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
Ensure value-added monitoring of Ceva products by conducting audits in the hatchery (via the C.H.I.C.K. Program application) and analyzing the results using appropriate digital tools.
Application Support & Operations: Oversee day-to-day applications support activities across APAC region. Ensure incidents, service requests, and problems are handled within SLA. Ensure proper handover, knowledge management, and support documentation.
Ensure the stability, availability, and performance of treasury-related systems across regional environments by providing timely incident resolution, system monitoring, and operational support.
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
We are looking for an IT Recruiter to source, screen and place technology professionals for our clients in Singapore and the region. You will work closely with hiring managers and candidates, from diverse language and cultural backgrounds, to deliver a fast, fair and high-quality hiring experience.