IT Technical Support: Deliver First Call Resolution (FCR) for computing devices (desktops, notebooks, tablets, smartphones) via remote tools, phone and email.
Operate and maintain corporate server infrastructure across multiple countries, including virtualisation platforms, Windows and Linux systems, and associated services.
Lead the implementation and administration of multi-vendor network environments, including switches, routers, firewalls, load balancers, and DNS appliances.
Design network architecture for complex customers (multi-cloud, multi-region, hybrid Kubernetes, bare metal, Direct Connect), including how it fails and what each failure affects.
Analyze customer technical requirements and recommend appropriate dedicated server configurations based on workload, performance, scalability, and budget.
Analyses the security risks of technologies (data security, identity and access security, cloud, etc.) and security tools and services, and assesses their impacts and makes recommendations;
Provide high-quality, end-to-end IT support via phone, email, live chat, and ticketing systems, serving as the primary point of contact for technical inquiries.