Oversee and manage the overall daily operations of the After Sales Department, including workshop, service, repair, maintenance, warranty, and spare parts coordination.
Plan, coordinate, and monitor after-sales activities to ensure efficient operations and high-quality customer service.
Monitor workshop activities, job allocation, repair progress, turnaround time, and technician productivity.
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After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
To oversee the smooth operation of store and inventory management, ensuring efficiency in receiving, storage, packing, safety, and cleanliness, and;
To monitor and verify incoming and outgoing materials/finished goods for accuracy, completeness, and condition for both local and overseas suppliers/customers, and;
Ensure all stock transactions are accurately recorded in both the system and Excel, including quality checks, sample listings, and technical records, and;
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Administrative Support
Scheduling
Communication
Record Keeping
Executive Assistance
Time Management
Organization
Problem Solving
Attention to Detail
Office Management
Ensure timely completion of all assigned quality control activities including daily inspection of raw materials, semi-finished and finished products throughout the entire manufacturing process.
Conduct testing on raw materials, semi-finished and finished products in accordance with policies and standards set.
Immediately report any detected non-confirming products to the supervisor, facilitating corrective actions to salvage defective items and minimize production waste.
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Ensure timely completion of all assigned quality control activities including daily inspection of raw materials, semi-finished and finished products throughout the entire manufacturing process.
Conduct testing on raw materials, semi-finished and finished products in accordance with policies and standards set.
Immediately report any detected non-confirming products to the supervisor, facilitating corrective actions to salvage defective items and minimize production waste.
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Expand your sales experience by managing both new and used motorcycle deals, including big bikes, across multiple channels and customer types.
Sharpen your documentation and coordination skills by preparing quotations and sales orders, and working closely with finance and insurance teams to close deals accurately.
Connect with riders through test rides, showroom events and social media leads to build repeat business and local referrals.
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