Handling incoming calls and inquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
Administrative, coordination and organizational tasks in support of managers and professionals and/or prepare correspondence, reports and records of proceedings and other specialized documentation.
We are seeking a Customer Service Specialist to support Shell’s Fleet Direct-to-Consumer (DTC) operations for Hong Kong. This role is part of the Order-to-Cash (OTC) journey, responsible for delivering high-quality customer service support from order placement to invoicing, dispute handling, and issue resolution.